Job Description

About the JobSalesforce is the engine behind how Lightspeed runs - and we need someone to keep it humming. As our Salesforce Administrator, you’ll own the day-to-day of our Salesforce platform: user setup, data quality, reports and dashboards, automation, and the projects that make our internal teams faster and smarter. You’ll report to our Senior Director, MIS, with technical mentorship from our Salesforce Product Manager. This is a hands-on role for someone who wants to own the platform, not just tickets - and grow into bigger automation, integration, and AI-driven work as you go. As the Salesforce Administrator, you will:Be the go-to for Salesforce support - triaging, resolving, and escalating tickets, and driving issues to resolutionKeep the platform running clean - user admin, data hygiene, reports, dashboards, and declarative automationOwn projects end to end - configuration, testing, documentation, deploymentHelp us work smarter - supporting AI-driven automations and integrations across Salesforce and connected toolsAbout the RoleEssential functions (not exhaustive, may be supplemented):Serve as primary point of contact for Salesforce service desk requestsAdminister Salesforce - user setup, profiles, permission sets, roles, groups, licensesMaintain data quality through imports, updates, dedup, and hygiene processesBuild and maintain reports, dashboards, list views, and automation (flows, validation rules, approval processes, page layouts)Own assigned Salesforce projects end to end, partnering with the Product Manager on bigger initiativesSupport onboarding, offboarding, and end-user training Monitor integrations with connected systems (e.g., NetSuite) and test releases and upgradesSupport, test, and maintain AI-driven automations and integrationsDocument processes, configurations, and solutions in the team knowledge baseFollow and help enforce security, access, and change-management policiesTake on progressively more complex admin, automation, and integration work as you growAbout YouBachelor's degree in Information Systems, Business Administration, or equivalent experience2+ years hands-on Salesforce administration (or comparable business-app admin) - stepping up from a junior/associate role? Apply anywayHands-on with declarative config and automation - flows, validation rules, page layouts, approval processesComfortable owning data quality and building reports/dashboards independentlyExperience with tools like Adobe Sign, ChurnZero, Zapier, or n8n a plusComfortable using AI tools (Claude, ChatGPT) day-to-day, with interest in applying AI to automate admin workJira or similar project management experienceStrong documentation and QA habitsSalesforce Certified Administrator preferred, or working toward itNetSuite or similar ERP exposure, plus general IT literacy (macOS, Microsoft 365, identity/access), a plusSelf-starter, sharp communicator, comfortable prioritizing multiple requests in a fast-paced, highgrowth environmentAvailable for flexible hours and occasional on-call supportABOUT US With more than 25 years of serving education, Lightspeed Systems delivers the most in-depth visibility and control to power exceptional schools where students are safe and engaged; technology is compliant and easily managed; and resources are secure and optimized. Purpose-built for school networks and devices, Lightspeed’s cloud-managed solutions include the most effective web filtering, student safety monitoring, classroom management, device management, and data analytics software available. Headquartered in Austin, Texas, with a European office in London, UK, Lightspeed serves over 23 million students across 31,000 schools in 43 countries, utilizing 15 million devices. Learn more at . We love our employees, and we show it. Our benefits and perks are built to support your overall wellbeing—at work and beyond. Offerings vary by country.ABOUT OUR ATX HQ If your role includes spending time onsite, you will LOVE being at the ranch. Our uniquely Lightspeed (and totally Texas) corporate headquarters has everything Lightspeeders need to get the job done – and a whole lot more. 15,000 sq. ft. of open work area, offices, and huddle rooms Snacks galore and a private chef serving up lunch Tuesday through Thursday every week A state-of-the-art fitness center (with outfitted locker rooms)Physical therapist onsite regularly Indoor and outdoor casual collaboration spots Pet-friendly office environment A golf simulator, go-carts, shuffleboard, corn hole, and MORE fun All within 31 sprawling acres of Live Oak trees that foster a natural habitat for local wildlife. It is not uncommon to be greeted daily by whitetail deer. (Maybe it wants to join your meeting?) Lightspeed Systems is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, or other protected characteristic.

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